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Louder Than Words: The Key to Effective Communication

By John Krawczyk, November 26, 2019

It is a well-established maxim that "Good communication is the key to successful projects." Clear, concise, specific communication is the goal, and this applies to business as well as day-to-day life. The trouble is following through on it.

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Download the Whitepaper: Power of Design Review

By Chip Bennett, May 30, 2019

Design Review (DR) and Quality Risk Management (QRM) are considered current industry practice and are essential as enabling processes for verification of facilities, systems, and equipment. But what is Design Review? Why is Design Review underutilized in CQV projects? What are the risks of not performing Design Review? And more importantly, aside from regulatory expectations, what are the benefits of performing Design Review?

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Whitepaper: Strong Project Controls are Critical to Your Success

By Jess Porter, April 30, 2019

Here's an excerpt from this whitepaper: "The hallmark of a high performing organization is the cultivation, use, and continuous improvement of their processes used to monitor and evaluate performance. As such, many organizations continue to struggle to reach a high level of performance in delivering projects, not because they don’t have project management processes, but because these processes fail to identify, track and act upon project data which indicate project health – both good and bad. Additionally, these organizations fail to use lessons learned from one project to improve their project management practices in subsequent projects.

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Human Error and Uncertainty

By Harry Benson, May 31, 2018

Why competent people make costly errors, and how to address it.

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Why I Chose CAI to Incubate and Accelerate my Career

By R. J. Filannino, April 13, 2018

I have two guiding principles that I rely on when making career decisions. Compounding experience and future opportunity.

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Int'l Women's Day: An Open Letter to my Most Inspirational Colleague

By Sarah Patterson, March 7, 2018

Have I ever told you how much I want to be just like you? I am so thankful for the opportunity to work alongside the ultimate colleague, mother, friend, partner, and party guest. You teach me to strive for the things I’ve always dreamt of and only focus on the things that actually matter. From the moment I met you, I looked up at you as a role model.

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Applying Six Sigma Principles to Operations: The Voice of the Customer

By John Krawczyk, December 1, 2017

What is the “Voice of The Customer”? Is it only external customers? The end users? What about internal customers? Do they have a “voice” as well? Who are the “Customers” anyway?

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Applying Six Sigma Principles to Client Operations: Waste

By John Krawczyk, November 30, 2017

Waste shows up in many forms and in all projects. This happens regardless of industry, product, or service being provided. Nothing is perfect, no matter how hard we try. That doesn’t mean that the effort to reduce waste is for nothing. Anytime waste can be removed from a product or process is a plus regardless of how big or small.

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Applying Six Sigma Principles to Operations: The Cost of Poor Quality

By John Krawczyk, November 29, 2017

The principles and methodology of Six Sigma are applicable to multiple industries and processes. In all cases, the primary reason these principles are implemented is to eliminate errors, to the greatest extent possible, before they happen. The only way to accomplish this is by starting with an honest assessment of the process, locating the source of the error(s), and making needed correction(s) there. By implementing solutions upstream, where the errors occur, the client will realize much greater confidence in the quality of the final products being sent to the customer. The “quality” of the final product is what the customer is paying for. Quality in this case refers to: safety, price, availability, usefulness, and effectiveness in filling the need(s) that the customer has. All these requirements must be met for the product to be successful. If it’s not safe, why buy it? If it’s too costly or not available, alternatives will be found. If it’s not useful in solving the issue, the customer won’t want to pay for it. So, why buy it?

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Key Takeaways from the 2017 ISPE Annual Meeting

By R. J. Filannino, November 17, 2017

 

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