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Part 3 of 3: Applying Six Sigma Principles to Client Operations: The Voice of the Customer

By John Krawczyk, December 1, 2017

What is the “Voice of The Customer”? Is it only external customers? The end users? What about internal customers? Do they have a “voice” as well? Who are the “Customers” anyway?

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Part 2 of 3: Applying Six Sigma Principles to Client Operations: Waste

By John Krawczyk, November 30, 2017

Waste shows up in many forms and in all projects. This happens regardless of industry, product, or service being provided. Nothing is perfect, no matter how hard we try. That doesn’t mean that the effort to reduce waste is for nothing. Anytime waste can be removed from a product or process is a plus regardless of how big or small.

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Part 1 of 3: Applying Six Sigma Principles to Client Operations: The Cost of Poor Quality

By John Krawczyk, November 29, 2017

The principles and methodology of Six Sigma are applicable to multiple industries and processes. In all cases, the primary reason these principles are implemented is to eliminate errors, to the greatest extent possible, before they happen. The only way to accomplish this is by starting with an honest assessment of the process, locating the source of the error(s), and making needed correction(s) there. By implementing solutions upstream, where the errors occur, the client will realize much greater confidence in the quality of the final products being sent to the customer. The “quality” of the final product is what the customer is paying for. Quality in this case refers to: safety, price, availability, usefulness, and effectiveness in filling the need(s) that the customer has. All these requirements must be met for the product to be successful. If it’s not safe, why buy it? If it’s too costly or not available, alternatives will be found. If it’s not useful in solving the issue, the customer won’t want to pay for it. So, why buy it?

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Key Takeaways from the 2017 ISPE Annual Meeting

By R. J. Filannino, November 17, 2017

 

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Consider New Options

By Dan Mummey, November 15, 2017

Why work at CAI?

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20 Years of Meeting a Higher Standard

By Tim Howard, April 19, 2016

Commissioning Agents, Inc. (CAI) was founded with a mission to become the world wide leader of value-added commissioning services for Biopharm facilities and to be an agent for change in the industry.  On the occasion of our 20-year anniversary, we celebrate our past and provide a vision for the next 20 years.

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