Why competent people make costly errors, and how to address it.

I have two guiding principles that I rely on when making career decisions. Compounding experience and future opportunity.

Have I ever told you how much I want to be just like you? I am so thankful for the opportunity to work alongside the ultimate colleague, mother, friend, partner, and party guest. You teach me to strive for the things I’ve always dreamt of and only focus on the things that actually matter. From the moment I met you, I looked up at you as a role model.

What is the “Voice of The Customer”? Is it only external customers? The end users? What about internal customers? Do they have a “voice” as well? Who are the “Customers” anyway?

Waste shows up in many forms and in all projects. This happens regardless of industry, product, or service being provided. Nothing is perfect, no matter how hard we try. That doesn’t mean that the effort to reduce waste is for nothing. Anytime waste can be removed from a product or process is a plus regardless of how big or small.

The principles and methodology of Six Sigma are applicable to multiple industries and processes. In all cases, the primary reason these principles are implemented is to eliminate errors, to the greatest extent possible, before they happen. The only way to accomplish this is by starting with an honest assessment of the process, locating the source of the error(s), and making needed correction(s) there. By implementing solutions upstream, where the errors occur, the client will realize much greater confidence in the quality of the final products being sent to the customer. The “quality” of the final product is what the customer is paying for. Quality in this case refers to: safety, price, availability, usefulness, and effectiveness in filling the need(s) that the customer has. All these requirements must be met for the product to be successful. If it’s not safe, why buy it? If it’s too costly or not available, alternatives will be found. If it’s not useful in solving the issue, the customer won’t want to pay for it. So, why buy it?

Why work at CAI?

Commissioning Agents, Inc. (CAI) was founded with a mission to become the world wide leader of value-added commissioning services for Biopharm facilities and to be an agent for change in the industry.  On the occasion of our 20-year anniversary, we celebrate our past and provide a vision for the next 20 years.